University of Iowa Community Credit Union

Account Specialist

Employment Classification
Regular Full-Time

Position Summary

The determination and analysis of factors causing individual accounts to be delinquent and/or overdrawn, and the implementation of efforts to successfully resolve these factors through interaction with the account holders, and to minimize their potential for financial loss to the credit union.  Efforts will include, but not be limited to extensive telephone, written and person to person communication with and collection of past due, overdrawn and legal reserve accounts.  The ultimate objective of all collection activities will be to determine the cause and severity of an account’s delinquent and/or overdrawn status, and to establish an appropriate course of action in order to remedy the situation.  Responsibility for coordination and close interaction with legal counsel and for the direct representation of the credit union in district, state and federal civil, probate and bankruptcy court actions and proceedings.  Collection efforts can include skip tracing, site visits and direct involvement in repossession and foreclosure actions.  Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines, and state and federal regulations.  Responsible for coordinating collection activities with the Collection Supervisor.


Pay Range: $15.42 - $23.12

Essential Duties and Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:


  1. Adheres to the Credit Union's core values in serving with truth, trust, mentoring, openness, risk-taking, communication, giving credit, integrity, caring and respect in carrying out the UICCU's mission and vision.

  2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.

  3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

  4. Ensures confidentiality of member information.

  5. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and/or overdrawn status, and to arrange an appropriate course of action in order to remedy the situation.

  6. Makes recommendations for, and implements appropriate action for those accounts that cannot be contacted, or for which satisfactory arrangements cannot be made.

  7. Maintains and updates member records.  Records all communications and all collection activity.

  8. Follows-up on past due loans and credit cards and overdrawn accounts; makes reasonable and practical arrangements for interest, partial, or full payments.

  9. Performs skip-tracing duties, as required and directed.

  10. Takes check net payments over the phone, and saves them in the checksnet folder. Accepts debit and credit card authorizations over the phone, prints, and processes transaction and post to members' accounts.

  11. Covers as needed for ODP Administrator.

  12. Assists Collections Department with departmental and/or branch training or job shadowing.

  13. Reviews accounts with supervisory staff and recommends accounts for repossession, charge off, and foreclosure of collateral securing delinquent accounts, and for the maintenance of that collateral while in the credit union's possession and for is  its appropriate and legal disposition.

  14. Represents the Credit Union in dealing with legal counsel, small claims, district, state and federal civil, bankruptcy and probate courts, repossession agencies, and collection and/or credit counseling agencies, as required.    

  15. Conducts credit investigations and income verifications.

  16. Makes collection contacts to delinquent accounts, conducts field calls and performs any tasks or duties in order to aid in collection of past due or overdrawn accounts.

  17. Refers members to financial counseling resources when necessary.

  18. Cross-sells Credit Union products and services when appropriate.

  19. Backs up Collection Processor duties when that assigned processor is out.

  20. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis.

  21. Performs any other duties as assigned.

Job Requirements/Expectations

  1. Minimum of one year collection experience with reasonable knowledge of collection practices, consumer credit, real estate and bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience.
  2. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.  At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice.
  3. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services.
  4. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful member contact.
  5. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contact.
  6. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
  7. Ability to work independently.
  8. Accuracy and attention to detail required.
  9. Ability to operate related computer applications and office equipment.
  10. Must be bondable.

Reporting Relationship

Reports to Collection Supervisor.

Supervisory Responsibilities

This position is not responsible for the supervision of other employees.

Equal Opportunity Employment Statement

The UICCU is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.



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