University of Iowa Community Credit Union

Member Assistance Center E-Specialist

ID
2017-1723
Category
Retail
Employment Classification
Regular Full-Time

Position Summary

Come join our team! University of Iowa Community Credit Union is now hiring for the position of Member Assistance Center E-Specialist. This outgoing, detail oriented person will focus on quality, responsive, and professional member service in an incoming and outgoing internet and telephone environment. Because we value loyal, optimistic workers who enjoy being part of a team, we offer great benefits, solid leadership, and a fun atmosphere to work in!

 

Pay Range

$14.07 - $21.10

 

Work Schedule

Monday - Tuesday - Thursday - Friday 8am or 8:30am to 4:45pm or 5:30pm

Wednesday 8am or 8:30am to 5:30pm

Saturdays 8:30am - 12:30pm or 9am - 12pm

 

Preferred Experience

Member Service Champion

Fast Thinker

Proficient in Computer Programs

Flexible

 

Essential Duties and Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

 

  1. Adheres to the Credit Union's core values in serving with truth, trust, mentoring, openness, risk-taking, communication, giving credit, integrity, caring and respect in carrying out the UICCU's mission and vision.
  2. Promotes and implements the values of the MAC.  The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others.
  3. Demonstrates a positive member service (internal and external) focus at all times.
  4. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
  5. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis.
  6. Ensures confidentiality of member information.
  7. Provides UICCU online members with quality member service when responding to their questions, comments, etc. via uiccu.org as well as MAC.org. or Web Chat. 
  8. Opens new member accounts, including savings, checking, CDs etc. Verifies eligibility, enters member information into the UICCU system and will distribute appropriate paper work and packets to members.
  9. Educates members and staff of the features and benefits of all of our electronic services, CU Online, E-statements, My CC Info, etc.
  10. Keeps track of understanding how the online banking system and all it’s features, including bill payer, Finance Works, External Transfer, and e-statements.  Works to better enable the membership in the self-service channels.
  11. Provides assistance in training new employees.
  12. Completes account closure requests as they are submitted by members.
  13. Cross-sells Credit Union products and services.
  14. Trouble shoots errors members encounter when performing transactions on any of our online products.
  15. Assists in implementing new procedures to increase efficiency of the organization.  Researches new methods and make recommendations.
  16. Provides backup to the MAC as needed.
  17. Approves CU Online enrollments.
  18. Completes E-statement Registrations.
  19. Performs maintenance on Episys for ODP Opt-in.
  20. Assists MAC Specialist II’s by performing Home Equity Loan closings at the UICCU Financial Center.

Job Requirements/Expectations

  1. Assisting members via electronic channels and telephone in a timely, effective manner is first priority.
  2. Has a good understanding of computers and the programs used at the UICCU.
  3. Meets or exceeds established department goals in service level, sales points, productivity, lending volume and other goals as assigned.
  4. Educates members on all Credit Union products and services.
  5. Supports a sales culture in the department and the achievement of departmental as well as individual goals.
  6. Provides accurate professional, timely, stellar service to all members, both internal and external.
  7. Ability to prioritize and work efficiently in a fast pace environment.
  8. Must be bondable.
  9. Accuracy and attention to detail.
  10. Thorough knowledge of deposit products and regulations.
  11. Ability to perform basic math calculations.
  12. Ability to develop and maintain effective working relationships with co-workers.
  13. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
  14. High school diploma or the equivalent (i.e. GED).

Reporting Relationship

Reports to MAC E-Specialist Manager.

Supervisory Responsibilities

This position is not responsible for the supervision of other employees.

Equal Opportunity Employment Statement

The UICCU is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

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