University of Iowa Community Credit Union

  • Service Training Intern

    Employment Classification
  • Position Summary

    UICCU’s internship opportunity will immerse you into UICCU’s fun and fast paced environment! As a valuable member of our team, you will provide direct support to your assigned team by owning the outcome for a variety of projects. We want your internship to be educational, meaningful, and exciting! As an intern, you will gain a better understanding of the roles in your department and be well prepared for work in the financial industry in the future. You will also have opportunities to work with UICCU members, other departments, and staff.


    Eligible candidates need to be entering their Sophomore, Junior, or Senior year of college before the internship period commences.




    • Create a blended training session for delivery to credit union professionals.
    • Research soft skill and or sales training topic to develop best practices
    • Shadow and observe specific credit union departments to tailor content and best practices
    • Build curriculum to be delivered in an interactive training session
    • Further collaborate with our designated staff to develop e-learning/web content delivery
    • Upon project completion, personally deliver the training to a small group in a classroom setting.  Create surveys and solicit feedback on both the classroom and e- learning module.
    • Possible Training and Presentation Topics Include: Life Planning: Personally, Professionally, and Financially; Asking for Professional Referrals; Consultative Selling; Building a Professional Network
    • In addition to your internship project you will have the opportunity to go through UICCU “Professionalism Bootcamp” geared at preparing and building your professional skills to help you thrive in the classroom as well as the workplace.
    • In addition to that you will be shadowing and working side by side with our professional training staff experiencing how we impact our co-workers and communities through our various full cycle class room training events.




    Essential Duties and Responsibilities

    Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:


    1. Adheres to the Credit Union's core values in serving with truth, trust, mentoring, openness, risk-taking, communication, giving credit, integrity, caring, and respect in carrying out the UICCU's mission and vision.
    2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival.  Consistent usage of the members name during contact and always thanking them for their business.
    3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
    4. Ensures confidentiality of member information.
    5. Assists with planning, coordination and execution of department events as directed by the appropriate staff member.
    6. Provides a variety of administrative and clerical support regarding respective departmental and organizational projects and tasks.
    7. Interacts with both internal and external UICCU parties including, but not limited to, fellow employees, department leaders, members, and vendors in the pursuit of departmental and organizational objectives.
    8. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis.
    9. Performs any other duties as may be required to meet Credit Union objectives.
    10. This job description does not list all the job duties.  Intern may be asked to perform other duties by the staff or supervisor.  Intern will be evaluated on performance of the projects listed as well as interaction with employees and clients.  Work hours and project specifics will be negotiated with each candidate. 

    Job Requirements/Expectations

    1. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Job will require a non-traditional workweek with extra hours including evening and/or weekend duties.
    2. Must be a current student in good academic standing.
    3. Enthusiasm about knowledge acquisition and learning.
    4. Good oral communication skills and the ability to produce written communication.
    5. Ability to follow oral and written instructions.
    6. Good telephone manners and techniques.
    7. Ability to use and understand written material.
    8. Ability to work with minimal direction and exercise sound judgment.
    9. Ability to perform basic math calculations.
    10. Strong analytical, oral, and written communication skills.
    11. Proficiency with related computer applications, spreadsheets, word processing, and database applications.
    12. Must be an undergraduate student entering their junior or senior year, prior to the commencement of the internship.
    13. Must be bondable.     

    Reporting Relationship

    Reports to Department Leaders as assigned.

    Supervisory Responsibilities

    This position is not responsible for the supervision of other employees.

    Equal Opportunity Employment Statement

    The UICCU is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.


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