University of Iowa Community Credit Union

  • Business Applications Manager

    ID
    2018-1864
    Category
    Information Technology
    Employment Classification
    Regular Full-Time
  • Position Summary

    UICCU is now accepting applications for a Business Applications Manager. This is a position that requires an assertive problem solver who loves a fast paced environment, and who can motivate people to do their best. The Business Applications Manager will carry out the mission of ensuring business applications house and process information accurately and timely, and work with business owners and analysts to implement key changes which enable the business to improve products, services and functionality. If you are an aggressive, competitive person who constantly strives to be the best, we want to talk to you.

     

    Salary Range $80,418.62 - $120,627.94 with a progressive benefits package.

     

    Essential Duties and Responsibilities

    Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:

     

    1. Adheres to the Credit Union's core values in serving with truth, trust, mentoring, openness, risk-taking, communication, giving credit, integrity, caring, and respect in carrying out the UICCU's mission and vision.
    2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
    3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
    4. Ensures confidentiality of member information.
    5. Develops and maintains solid operational procedures for key financial systems to ensure member transactions are accurately applied.
    6. Develops and maintains processes for checks and balances of key steps to be followed by operational resources and/or automated systems.
    7. Fosters vendor relationships to ensure consistent and accurate statements for members.
    8. Employs and monitors key software systems for resiliency in operations to ensure consistent uptime for employees and members.
    9. Employs and maintains system processes and controls to protect data in conjunction with the corporate business resumption plan.  Plays a key role in helping define strategy for business application availability.
    10. Continually works with systems, vendors and staff to seek methods of improving manual process with automation.
    11. Maintains touch points across the organization and in-depth application capabilities to evaluate commonalities and opportunities to utilize existing investments to achieve business results.
    12. Ensures key vendors and applications integrate appropriately and minimize additional expense and dual entry and processing.
    13. Researches industry trends in application systems to ensure the credit union remains competitive in its products and service offerings. 
    14. Maintains awareness of changing trends in technology and regulations in the credit union industry to include software and systems and act as required.
    15. Provides and maintains key methods of implementation of new enhancements, system upgrades and modifications by coordinating with proper staff and processes.
    16. Coordinates and maintains personnel resource schedule as applicable to ensure timeline processing of key business data.
    17. Acts as primary conduit for the generation of reports, enhancements and updates to key business systems by directing appropriate staff and managing resources.
    18. In conjunction with analysts, develops plans for implementation of new projects, coordinating process with project leader.  Provides well-defined plans including procedures, documentation, deadlines, and accountability.
    19. Develops configuration and performance standards for the data processing systems.  Implements and monitors controls to ensure standards are maintained.  Prepares, or causes to be prepared, service reports for the President/CEO and Board of Directors.
    20. Negotiates cost-effective contracts with IT Management for purchase of new systems, hardware, software, peripherals.  Negotiates cost-effective contracts with IT Management for service warranties, maintenance programs, or IT consultants to support the credit union's technology infrastructure.  Owns ongoing maintenance and vendor management responsibilities.
    21. Updates, monitors and continuously ensures compliance with the disaster recovery plans, computer security and loss prevention plans.
    22. Directs the upgrades and maintenance of all key business software systems.
    23. Coaches and directs staff in operational activities to ensure compliance with operational goals.
    24. Coordinates and schedules daily, monthly, quarterly and year-end processing of core data processing system.
    25. Coordinates and implements changes affecting the credit unions’ core database(s) as necessary.
    26. Coordinates software updates, hardware upgrades, and maintenance of core data processing system.
    27. Ensures that various federal reporting documents are delivered in a timely manner.
    28. Ensures that operational manuals, documentation, and processing schedules are accurate and up to date.  Ensures that processes comply with State and Federal rules and regulations.
    29. Works with IT management to develop and monitor IT budget activities.
    30. Responsible for the oversight and scheduling of resources.
    31. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis.
       

    General supervisory responsibilities include:

    1. Ability to communicate with all levels of the company in a professional and effective manner to address support issues, interpret requirements or define activities of the IT department.  Communication may be at times of duress and a calm demeanor is critical.
    2. Ability to track the workload of others and set plans and measure against predefined goals.
    3. Ability to clearly set direction and expectations of staff based on guidance from the Sr. VP/CFO.
    4. Is approachable for questions and concerns from subordinates.
    5. Coordinates and administers staffing, training, and cross-training within the department.
    6. Maintains a highly motivated, well-trained staff, maintaining effective employee relations.
    7. Responsible for staffing requirements; conducts final candidate interviews and responsible for selection of new departmental staff.
    8. Prepares and conducts performance evaluations, prepares documentation for retention in personnel files, and recommends and implements disciplinary actions and appropriate staff counseling within the department as needed. 
    9. Coordinates, tracks and monitors daily scheduling within the department, including overtime, FTO, leaves of absence, and prepares periodic tracking reports for the Human Resource department.

    Job Requirements/Expectations

    1. Four (4) year college degree or technical school graduate.
    2. Three to five years of process improvement/business analyst work experience is required.
    3. Experience and knowledge of the financial services industry, specifically around electronic funds transfer, electronic banking, share draft processing, and data exchange is preferred.
    4. Established and documented track record of making quality IT decisions with ability to make independent technology and core database decisions.
    5. Ability, availability and willingness to work flexible hours to accomplish work load.  During periods of peak demand, job will require a non-traditional workweek with extra hours including evening and/or weekend duties.
    6. Interpersonal skills to represent the credit union in a positive way during member contact.
    7. Excellent figure aptitude with accuracy and attention to detail.
    8. Ability to prioritize assignments and organize work efficiently, to handle large volumes of detail.
    9. Knowledge of procedures, processes, guidelines and regulations as they relate to the credit unions’ technology functions.
    10. Ability to deal tactfully and efficiently with members and co-workers on a professional level.
    11. Must be bondable.

    Reporting Relationship

    This position reports directly to the Sr. Vice President/Chief Financial Officer.

    Supervisory Responsibilities

    The Business Applications Manager is responsible for supervision of all Programmers, Business Analysts, and Applications Specialists.

    Equal Opportunity Employment Statement

    The UICCU is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

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