University of Iowa Community Credit Union

  • Asset Management Specialist

    ID
    2018-1963
    Category
    Collections
    Employment Classification
    Regular Full-Time
  • Position Summary

    UICCU is seeking an analytical, patient, systematic and disciplined person for the position of Asset Management Specialist. This position is responsible for assisting the Credit Union in achieving its mission to improve the quality of life in communities we serve by promoting the financial well-being of their residents.  This is achieved through repossession/foreclosure and remarketing of assets to mitigation charge off losses. Provides outstanding service, direction, and leadership to internal members and under general supervision, in accordance with established policies and procedures. Represents the Credit Union in interactions with Repossession and Remarketing Agencies.  Works with law enforcement to protect the security interest of the Credit Union in foreclosure or replevin actions.  Minimizes losses, and assures low delinquency to achieve maximum profitability through remarketing of assets.  Supports a sales and service culture while maintaining a working knowledge of all services and operations of the credit union.  Responsible for dealing with escalated member issues related to asset recovery.If you are a straight forward communicator who puts a premium on accuracy, we want to talk to you.

     

     

    Pay range for this position is $25.84-$38.76 with a progressive benefits package.

    Essential Duties and Responsibilities

    Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

     

    1. Adheres to the Credit Union's core values in serving with truth, trust, mentoring, openness, risk-taking, communication, giving credit, integrity, caring, and respect in carrying out the UICCU's mission and vision.
    2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
    3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
    4. Ensures confidentiality of member information.
    5. Works closely with legal counsel after the decision has been reached to initiate foreclosure action, accepts deed in lieu of foreclosure, or accept short sale on property.
    6. Approves or declines sale offers, settlements, and short sales as authorized.
    7. Attends sheriff sales with legal counsel and is responsible for following up with county treasurer and the member on tax sale notices to protect UICCU mortgage position.
    8. Conducts initial inspection and safeguards property after receiving deed to property or obtaining receivership.
    9. Coordinates the cleanup and removal of contents with cleanup crew or Asset Management Company.
    10. Confers with supervisor or realtor to determine extent of repairs or improvements necessary to sell the property at top dollar.
    11. Establishes and maintains working relationships with realtors and contractors in preparing the property for listing.  Continues to work with realtors during the entire sale process including reviewing all offers to purchase and either accepting, rejecting, or countering the offer.
    12. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and to arrange an appropriate course of action in order to remedy the situation.
    13. Makes recommendations for, and implements appropriate action for those accounts of other team members that cannot be contacted, or for which satisfactory arrangements cannot be made.
    14. Maintains and updates member records while recording all communications and all collection activity.
    15. Handles all matters regarding recovery including repossession assignment, remarketing sales, deficiency balance collections or legal recommendations, and preparation for charge off.
    16. Performs advanced skip-tracing duties, as required and directed.
    17. Negotiates the sale of all types of collateral at auction or by any means supported by current procedures.
    18. Handles first-level escalation calls from Account Resolution Specialists and coaches for continued performance on collection telephone calls.
    19. Assists Account Resolution Department with departmental and/or branch training or job shadowing.
    20. Reviews the account history of Account Specialists, determines appropriate action prior to repossession, and is responsible for approving repossessions, charge off, foreclosure of collateral, securing delinquent accounts, and authorizes the maintenance and/or repair of that collateral while in the credit union's possession and for its appropriate and legal disposition.
    21. Represents the Credit Union in dealing with auctions, disposition of vehicles and ensuring clear titles to buyers.      
    22. Refers members to financial counseling resources when necessary.
    23. Determines wholesale and retail values of collateral prior to sale and adjusts values according to general condition, mileage, and optional equipment.
    24. Receives calls on a rotating basis from inbound call queue and, all repossession calls from members and staff.
    25. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis.
    26. Performs any other duties as assigned.

    Job Requirements/Expectations

    1. Minimum of five years collection experience with reasonable knowledge of collection practices, consumer credit, repossession, bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience.
    2. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.  At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice.
    3. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services.
    4. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful member contact.
    5. Interpersonal skills necessary to gather data from a number of sources and to positively represent the Credit Union during such contact.
    6. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
    7. Ability to act and make decisions in the best interest of the Credit Union, independently, and with limited supervision.
    8. Decision making requires analytical ability, judgement, and ingenuity.
    9. Ability to use discretion to determine the best option from multiple courses of action.
    10. Ability to operate related computer applications and office equipment.
    11. High School Diploma or the equivalent (GED).
    12. Must be bondable.
    13. SAFE Act Registration may be required depending on specific responsibilities assigned within the Collections department.

    Reporting Relationship

    Reports to the Vice President/Account Resolutions Supervisor.

    Supervisory Responsibilities

    This position is not responsible for the supervision of other employees.

    Equal Opportunity Employment Statement

    The UICCU is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

    PM16

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!